Journal of Social Science and Human Research Studies (JSSHRS) · Research article · Open access
The Innovation of the Disaster Response Programme Hope Arises Again Intact (Duta Hatiiku) in Improving Post-Disaster Administrative Services in Sidoarjo District
Susi Ratnawati, Indawati .
11 February 2026 · Vol. 2, Issue 2, pp. 112-115
DOI: 10.65150/EP-jsshrs/V2E2/2026-04
Download full text (PDF)Cite this article
What is this article about?
Population administration services are very important basic needs, especially for people affected by disasters and often lose important documents. In emergency conditions, a service system that is fast, adaptive, and able to reach affected residents directly is needed.
Article at a glance
- Published
- 11 February 2026
- Volume / issue / pages
- Vol. 2, Issue 2, pp. 112-115
- ISSN
- 3051-3561 (online) · 3051-3553 (print)
- Licence
- CC BY 4.0 — free to read and reuse with attribution
- Peer review
- Double-blind, at least two independent reviewers
- Publisher
- EP Journals Group
Abstract
Population administration services are very important basic needs, especially for people affected by disasters and often lose important documents. In emergency conditions, a service system that is fast, adaptive, and able to reach affected residents directly is needed. The Hatiku Ambassador innovation is a strategic step taken by the Sidoarjo Disdukcapil to ensure the fulfilment of population administration rights in a timely and direct manner in disaster-affected locations. This study aims to analyse the role of the Hatiku Ambassador innovation in optimising the post-disaster population administration service response and identify the supporting and inhibiting factors for its implementation in Sidoarjo Regency. The method used is descriptive qualitative with data collection techniques through interviews and documentation. Informants in this study included the Head of the Data Utilisation and Service Innovation Division, the Hatiku Ambassador team, the IT Section, SIAK operators, and service users. The results showed that this innovation was able to accelerate the process of issuing lost or damaged population documents within 1-2 days, and improve service access for affected residents. Successful implementation is supported by leadership commitment, human resources and infrastructure, community participation, and cross-agency collaboration. The main obstacles include budget constraints, logistics, and difficult-to-reach terrain.
Keywords: Innovation, My Heart Ambassador, Population, Post-disaster
Cite this article
Susi Ratnawati, & Indawati . (2026). The Innovation of the Disaster Response Programme Hope Arises Again Intact (Duta Hatiiku) in Improving Post-Disaster Administrative Services in Sidoarjo District. Journal of Social Science and Human Research Studies, 2(2), 112-115. https://doi.org/10.65150/EP-jsshrs/V2E2/2026-04
@article{Susi2026,
title = {The Innovation of the Disaster Response Programme Hope Arises Again Intact (Duta Hatiiku) in Improving Post-Disaster Administrative Services in Sidoarjo District},
author = {Susi Ratnawati and Indawati .},
journal = {Journal of Social Science and Human Research Studies},
year = {2026},
volume = {2},
number = {2},
pages = {112-115},
doi = {10.65150/EP-jsshrs/V2E2/2026-04},
url = {https://doi.org/10.65150/EP-jsshrs/V2E2/2026-04}
}Questions about this article
Who wrote this article?
Susi Ratnawati, Indawati ..
Where and when was it published?
In Journal of Social Science and Human Research Studies, Volume 2, Issue 2, pages 112-115, published by EP Journals Group on 11 February 2026.
Is this article free to read?
Yes. It is open access under a Creative Commons Attribution 4.0 (CC BY 4.0) licence, so anyone can read, share and reuse it with attribution.
What is the DOI of this article?
10.65150/EP-jsshrs/V2E2/2026-04 (https://doi.org/10.65150/EP-jsshrs/V2E2/2026-04).
How do I cite this article?
APA: Susi Ratnawati, & Indawati . (2026). The Innovation of the Disaster Response Programme Hope Arises Again Intact (Duta Hatiiku) in Improving Post-Disaster Administrative Services in Sidoarjo District. Journal of Social Science and Human Research Studies, 2(2), 112-115. https://doi.org/10.65150/EP-jsshrs/V2E2/2026-04
More research from JSSHRS
- From Project-Like Activities to Project-Based Learning: Identifying PBL Characteristics in Event Management Courses at Ho Chi Minh City University of Culture
Huynh Cong Duan, Vu Thi Bich Duyen · Oct 2026
- Revisiting the Uncanny Valley in the AI Era: A Review of Visual Artifacts and Aesthetic Perceptions in AI-Generated Characters
Muhan Li · Oct 2026
- Development of Students’ Self-Learning Competence in Teaching Political Theory Subjects in the Digital Environment
Vu Thi Ha · Oct 2026
- The Double-Edged Sword of Digital Transformation in Cultural Scenic Areas: Heterogeneous Moderation of Qilu Cultural Genes on Technology-Value Conversion Paths
Xu Lulu, Tara Ahmed Mohammed · Oct 2026
- Experience in Applying Active Learning Methods in Probability and Statistics at Gia Lai Medical College
Nguyen Nhu Tram · Oct 2026