Journal of Social Science and Human Research Studies (JSSHRS) · Research article · Open access
Quality of Public Services at the Munjungan District Office Trenggalek Regency
Puryono, Sri Umiyati, Budi Rianto
4 July 2026 · Vol. 2, Issue 7, pp. 944-948
DOI: 10.65150/EP-jsshrs/V2E7/2026-03
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What is this article about?
This study aims to analyze the quality of public services in the field of population administration at the Munjungan District Office, Trenggalek Regency. Public service is an effort undertaken by an agency to provide assistance to the public in order to achieve specific goals according to community needs.
Article at a glance
- Published
- 4 July 2026
- Volume / issue / pages
- Vol. 2, Issue 7, pp. 944-948
- ISSN
- 3051-3561 (online) · 3051-3553 (print)
- Licence
- CC BY 4.0 — free to read and reuse with attribution
- Peer review
- Double-blind, at least two independent reviewers
- Publisher
- EP Journals Group
Abstract
This study aims to analyze the quality of public services in the field of population administration at the Munjungan District Office, Trenggalek Regency. Public service is an effort undertaken by an agency to provide assistance to the public in order to achieve specific goals according to community needs. Service quality is often used to assess an agency's performance in providing public services. Service quality reflects the agency's performance in carrying out its duties and functions. In reality, problems persist in the quality of population administration services in Munjungan District. This study used service quality as a variable using a qualitative descriptive research method. The analysis technique employed four methods: data collection, data reduction, data presentation, and conclusions. The results indicate that the quality of population administration services, particularly e-KTP (e-KTP) and KK (e-KK) services in Munjungan District, Trenggalek Regency, is not yet satisfactory. This is evidenced by several unmet indicators, such as the physical evidence dimension (lack of comfort in the service location), the reliability dimension (unclear service standards), and the empathy dimension (unfriendly service). The Adaptive SERVQUAL Model, Based on Local Wisdom, emphasizes the following principles: (a) mobility over stasis, (b) contextuality over standardization, and (c) relationality over transactionality. The quality of public services in remote areas like Munjungan is achieved optimally not through the rigid application of national standards, but through intelligent adaptation that combines theoretical principles with local wisdom. The SABKAL model demonstrates that the best service is one that transforms bureaucracy from mere administrative procedures into meaningful socio-cultural practices in community life.
Keywords: administration, population, quality, service, public
Cite this article
Puryono, Sri Umiyati, & Budi Rianto (2026). Quality of Public Services at the Munjungan District Office Trenggalek Regency. Journal of Social Science and Human Research Studies, 2(7), 944-948. https://doi.org/10.65150/EP-jsshrs/V2E7/2026-03
@article{Puryono2026,
title = {Quality of Public Services at the Munjungan District Office Trenggalek Regency},
author = {Puryono and Sri Umiyati and Budi Rianto},
journal = {Journal of Social Science and Human Research Studies},
year = {2026},
volume = {2},
number = {7},
pages = {944-948},
doi = {10.65150/EP-jsshrs/V2E7/2026-03},
url = {https://doi.org/10.65150/EP-jsshrs/V2E7/2026-03}
}Questions about this article
Who wrote this article?
Puryono, Sri Umiyati, Budi Rianto.
Where and when was it published?
In Journal of Social Science and Human Research Studies, Volume 2, Issue 7, pages 944-948, published by EP Journals Group on 4 July 2026.
Is this article free to read?
Yes. It is open access under a Creative Commons Attribution 4.0 (CC BY 4.0) licence, so anyone can read, share and reuse it with attribution.
What is the DOI of this article?
10.65150/EP-jsshrs/V2E7/2026-03 (https://doi.org/10.65150/EP-jsshrs/V2E7/2026-03).
How do I cite this article?
APA: Puryono, Sri Umiyati, & Budi Rianto (2026). Quality of Public Services at the Munjungan District Office Trenggalek Regency. Journal of Social Science and Human Research Studies, 2(7), 944-948. https://doi.org/10.65150/EP-jsshrs/V2E7/2026-03
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