Implementation of Services through E-Government: SSW Alfa Website of Surabaya City Investment and One-Stop Service Office
Authors: Darwin Abd. Radjak; Susi Ratnawati
Journal: Journal of Social Science and Human Research Studies (JSSHRS)
Published: 2026-02-10 · Volume 2, Issue 02, pp. 108-111
DOI: 10.65150/EP-jsshrs/V2E2/2026-03
Abstract
Digital transformation in public services is one of the main strategies in improving the efficiency and transparency of government bureaucracy. Surabaya City, through DPMPTSP, has implemented the SSW Alfa system as a form of e-government implementation to simplify the licensing and investment proces